Support

You may refund your reservation at any time prior to the reservation start time. You will receive a full refund on your original purchase amount.

Visit the Purchase History page located within the Account Settings area. You will be prompted to log in to your account if you are not already logged in.

The timing of your refund depends on your bank. You can typically expect to receive a refund within 7-10 business days.

You may enter the garage any time after the start time on your reservation, and you may exit the garage any time before the end time on your reservation.

If you remain in the parking facility past your reservation time, then you will be subject to additional charge (at garage posted rates). The overstay policies are established by the operator of each parking facility. In some cases, staying past your reservation time could result in a ticket or potentially being towed by the parking facility operator.

At this time, we do not have the ability to extend reservations once you have entered the garage. However, you can stay in the garage longer and pay the posted parking rates.

To change your reservation time, you simply refund and then rebook your reservation before your reservation begins. Please follow “How do I refund my parking” for assistance.

Instructions that are specific to your garage are displayed in your parking pass.

Visit the Change Password page located within the Account Settings area. You will be prompted to log in to your account if you are not already logged in.

Hourly Parkers: For most garages, in-and-out privileges are not allowed for hourly parkers. Each location will specify the in-and-out privileges in the “Things You Should Know” section.

Monthly Parkers: In most cases, in-and-out privileges are allowed for customers who purchase monthly parking passes.